Privacy Policy

Last Updated: August 29, 2026

MedCardsNow ("MedCardsNow," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, appointment booking services, contact forms, and related services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

By accessing or using MedCardsNow, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.

Information You Provide

Depending on how you use MedCardsNow, this may include:

• Your full name
• Email address
• Telephone number
• Address or location information, where required
• Appointment date and time preferences
• The condition or service you are requesting an evaluation for
• Information entered into appointment or contact forms
• Messages or communications you send to us
• Information necessary to confirm your identity or eligibility
• Any additional information you voluntarily provide

2. Health-Related Information

When you request a medical evaluation or appointment, you may provide information related to your symptoms, medical condition, medical history, medications, or other health-related matters.

We encourage you to provide only the information reasonably necessary for your appointment request or evaluation.

Health information provided directly to an independent licensed healthcare professional may also be governed by that provider's own privacy practices, patient notices, professional obligations, and applicable healthcare privacy laws.

MedCardsNow does not use health-related information for unrelated advertising purposes without appropriate authorization where required by law.

3. Appointment Information

When you request or book an appointment, we may collect and process information such as:

• Your name and contact details
• Your selected medical condition or service
• Your preferred appointment date and time
• Appointment status
• Notes submitted as part of your request
• Administrative communications relating to your appointment

This information may be used to process your booking, coordinate with a healthcare provider, communicate with you, and administer the requested service.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location based on IP address
• Pages viewed
• Referring website or source
• Date and time of visits
• Website interactions
• Technical and diagnostic information

This information may be collected through server logs, cookies, analytics tools, and similar technologies.

5. How We Use Your Information

We may use information collected through MedCardsNow to:

• Process appointment requests
• Connect users with licensed healthcare professionals
• Confirm, reschedule, or manage appointments
• Respond to enquiries and contact requests
• Send service-related communications
• Provide appointment confirmations and updates
• Operate and improve our website
• Maintain website security
• Prevent fraud, abuse, and unauthorized activity
• Understand how visitors use our website
• Improve website performance and user experience
• Maintain business and administrative records
• Comply with legal, regulatory, or professional obligations
• Enforce our Terms & Conditions

6. Healthcare Providers

Where necessary to provide the service you request, relevant information may be shared with licensed healthcare professionals involved in your evaluation or care.

Healthcare providers may operate independently from MedCardsNow and may be responsible for their own handling of patient information.

You should review any privacy notice or patient privacy documentation provided by the healthcare professional who performs your evaluation.

7. How We Share Information

We do not sell your personal information in the ordinary meaning of selling personal data for money.

We may share information where reasonably necessary with:

• Licensed healthcare professionals providing evaluations or consultations
• Technology and website hosting providers
• Email and communication service providers
• Payment processors, where applicable
• Scheduling and appointment service providers
• Analytics and website performance providers
• Professional advisers such as lawyers or accountants
• Government authorities or regulators where legally required
• Other service providers working on our behalf

Service providers are expected to use information only as necessary to provide the services for which they have been engaged, subject to applicable contractual and legal requirements.

8. Google Analytics

We may use Google Analytics or similar analytics services to understand how users interact with our website.

Analytics services may collect information such as pages visited, device information, approximate location, traffic source, and interactions with the website.

We use this information to analyze website usage, improve performance, understand visitor behavior, and improve our services.

9. Google Tag Manager

We may use Google Tag Manager to manage analytics, measurement, advertising, or other website tags.

Google Tag Manager itself is primarily used to deploy and manage website tags. Individual services loaded through Google Tag Manager may collect information according to their respective privacy policies.

10. Google Search Console

We may use Google Search Console to monitor our website's visibility and performance in Google Search.

Search Console is primarily used for website management, indexing, search performance monitoring, and technical diagnostics.

11. Cookies and Similar Technologies

MedCardsNow may use cookies and similar technologies to operate the website, remember preferences, maintain security, measure performance, and understand website usage.

Cookies may include:

• Essential Cookies: Required for website functionality and security.
• Preference Cookies: Used to remember certain user settings.
• Analytics Cookies: Used to understand website traffic and usage.
• Marketing Cookies: Used where applicable and where legally permitted to measure or personalize marketing activity.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Contact Forms

When you submit a contact form, we may collect your name, email address, telephone number, subject, message, and any other information you choose to provide.

We use this information to respond to your enquiry and maintain records of communications where appropriate.

13. Email Communications

We may use your email address to send:

• Appointment confirmations
• Appointment reminders
• Appointment status updates
• Responses to your enquiries
• Administrative or service-related notices
• Other communications connected with services you request

Marketing communications, where used, will be sent in accordance with applicable consent and opt-out requirements.

14. SMS and Telephone Communications

If you provide a telephone number, we may contact you regarding your appointment, enquiry, verification, scheduling, or other requested services.

Message and data rates may apply depending on your mobile carrier and service plan.

Where separate consent is legally required for promotional text messages, we will obtain that consent before sending such messages.

15. Payment Information

If online payments are introduced or accepted through MedCardsNow, payment transactions may be processed by an independent third-party payment processor.

We may receive limited information about a transaction, such as payment status, transaction reference, amount, and billing details, but payment card information may be collected and processed directly by the payment provider.

The payment provider's own privacy policy and terms will apply to its processing activities.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure hosting, access controls, encryption where appropriate, password protection, software updates, monitoring, and other security practices.

However, no internet transmission, website, electronic database, or storage system can be guaranteed to be completely secure.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing appointments, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

Different categories of information may be retained for different periods depending on the purpose for which the information was collected and applicable legal requirements.

18. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about certain disclosures of your personal data
• Exercise other rights provided by applicable privacy laws

Certain rights may be subject to legal exceptions, identity verification requirements, medical record retention obligations, or other applicable limitations.

19. Requests to Access, Correct, or Delete Information

If you would like to request access to, correction of, or deletion of your personal information, please contact us through the MedCardsNow Contact page.

We may need to verify your identity before processing certain privacy requests.

We may retain information where required or permitted by law even after a deletion request.

20. Do Not Sell or Share Requests

Depending on applicable state privacy laws and the technologies used on our website, certain users may have rights to opt out of the sale or sharing of personal information, targeted advertising, or certain forms of cross-context behavioral advertising.

Where such rights apply to MedCardsNow, we will provide a method for eligible users to exercise them.

21. Children's Privacy

MedCardsNow is not intended for children who are not legally eligible to use the healthcare or medical cannabis services offered through the website.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has submitted personal information to us improperly, please contact us so that we can review and address the matter.

22. Medical Cannabis and Age Requirements

Medical cannabis eligibility requirements, including minimum age requirements and parental or guardian involvement, vary by jurisdiction.

Use of MedCardsNow does not override any applicable age, residency, medical, or legal eligibility requirements.

23. External Links

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

24. Social Media and External Platforms

If you interact with MedCardsNow through social media platforms or other third-party services, those platforms may collect information according to their own privacy policies.

We do not control the data practices of independent social media providers.

25. International Users

If you access MedCardsNow from outside the country where our systems or service providers are located, your information may be transferred to, stored in, or processed in another country.

Where required, appropriate safeguards will be used for international transfers of personal information.

26. Business Transfers

If MedCardsNow is involved in a merger, acquisition, financing transaction, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

27. Legal Requirements

We may disclose information where we reasonably believe disclosure is required to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Protect the rights, safety, or property of MedCardsNow, users, healthcare professionals, or others
• Investigate fraud or security incidents
• Enforce our Terms & Conditions
• Meet applicable healthcare, regulatory, or professional obligations

28. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal obligations, or regulatory requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.

We encourage you to review this Privacy Policy periodically.

29. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise a privacy right, please contact us through the MedCardsNow website.

Contact MedCardsNow

Book an Appointment